Hardware, Software Maintenance & Support

Services to keep critical systems up and running

Maintenance services include hardware maintenance, software maintenance and support services. Imagine enjoying the simplicity of single-point accountability the next time you have to deal with frustrating—and often costly—hardware problems or software-related problems that can really slow down a business.

Hardware Maintenance

Hardware maintenance and support services are preventive and remedial services that optimize hardware or ensure the replacement of failing components within a committed time frame. Hardware support also includes online, onsite or call back technical troubleshooting and assistance for setup; thereby reducing the potential downtime in the event of an incident.

Hardware Maintenance Services can help you:

• Get the right support for your hardware assets
• Leverage single-call accountability for IBM and multivendor hardware support
• Minimize costly downtime and protect against outages
• Accelerate recovery

Software Maintenance

Software-related problems can really slow down a business. Software Maintenance is designed to keep your systems up-and-running and to help optimize your IT investment by providing you with remote support when and how you need it. Maintaining a current software contract provides you with the support for software defects, updates for problems identified elsewhere, and also allows you to upgrade to new releases of the operating system without additional charges.

Software Support Services can help you:

• Reduce operating costs and increase efficiency
• Improve availability and reduce downtime
• Reduce complexity
• Ease resource and skills constraints.

ITC’s dedicated team of professionals acts as an extension of our strategic partners – giving you the knowledge and insight to keep your IT environment current and resilient.